Terms & Conditions
We urge you to carefully read the T & C's before making a booking with us. We want your experience with us to be professional, fun and hassle free from beginning to end.
Booking
Bookings are accepted on these terms and conditions only. No condition may be added, omitted or altered unless we have agreed it in writing with you. Any addition omission or alteration that we may agree does not affect any other term or condition. When you pay the deposit, you will be deemed to have read and accepted these terms and conditions.
Payment Conditions
Once a booking has been accepted you must immediately pay the deposit agreed in order to secure the dates and quote with us. Until we have received the deposit, we are under no obligation to carry out any of our obligations.
• Deposit is 50% of total quote
• Remaining balance to be settled before the wedding date
If you cancel this booking: The deposit is none refundable. Any cancellation must be notified to us in writing by email.
In the event of exceeding the times stated there will be an inevitable delay in your media being created.
Damages
In the unlikely event that the assigned photographer/videographer(s) is unable to attend your event due to unforeseen circumstances, AmarGMedia will appoint another suitable photographer/videographer(s) to attend the event on their behalf to undertake the photography/videography to his/her best ability.
Although we will use every reasonable effort to record significant parts of the Event (including any part of the ceremony) the decision as to what is comprised in the recording is in our absolute discretion.
Whilst the photographer/videographer(s) shall endeavor to fulfill the clients’ requirements to record significant parts of the Event, AmarGMedia cannot be held responsible for non-availability of subjects or adverse conditions which may delay the progress of proceedings preventing the coverage of certain specified shots.
We are fully insured with public liability and indemnity. This means our insurance will protect you and ourselves from any major accidents, and can provide compensation due to severe negligence, in any event.
Ownership of the Master Copy and Copyright
The master copy remains our property. Copyright in the master copy is vested in us.
This means that:
Extras
If you ask us to provide any extra services after you have agreed and deposited for a Booking, these may be subject to additional payments which we will agree with you. Those extra services will, if accepted by us, be carried out on the basis of these terms and conditions
Consents
Please note that it is your responsibility to obtain the consent from the owners of the venue where the event is being held and all other persons involved in the event, such as any person conducting the ceremony, or musicians to record the event before it takes place and to pay any fees charged by them. If you fail to do so, this may mean that we are unable to record the ceremony or the event or release the video to you until that consent (which is required for copyright reasons) has been obtained.
The wedding media should be ready for collection or delivery within 2 -4 months of the wedding date, depending upon workload and time of year. Any delay from customer side in providing us any requested information | communication or any special requirements in editing, which is not within our standard practice of editing, is not taken into account.
Schedule of Events
We will try to agree a schedule | itinerary of contents of the recording with you. Please note that the contents of that schedule may need adjustment on the day according to any unforeseen circumstances.
For events involving Temple or Reception venues, the photographer/videographer(s) movements are sometimes restricted by the priest or pundit, public and general venue regulations: photographing of parts or even all of the ceremony or occasion may be restricted or prohibited, as may the use of artificial lighting. Prime films cannot accept responsibility for limited coverage in such circumstances.
Whilst we do our best to cover all significant events, please understand the venue working environments is non-controlled, un-like studio conditions, where we can control movement, lighting and captures
Whilst we endeavor to use our equipment fully, we cannot be held responsible for non-usage, if event is logistically challenging, limited space or time constraints prevent set up.
Providing parking at the venue is client responsibility. If no allocated area is available for AmarGMedia crew to park and set up, this would cause an inevitable delay which we cannot be responsible for
Photography
All images sent to client will be edited to colour correction and light exposure.
We edit the photography, to a high standard to ensure the images are use-able.
All images are edited in-house and to our own standard practice & procedure
We cannot accept requests to revise photography which deviate from our standard practice and procedure.
Depending on the type of package taken out with AmarGMedia , the client will receive the photography via a download link, or USB. USB can be re-issued at a cost of £50
On occasions, we reserve the right to retouch select images for promotional use.
Videography
The wedding film presented to the client within 3-4 months, and will be deemed as a final version from the editor of AmarGMedia . We do not send out Draft Versions.
If there is any technical errors detected such as camera shake, wrong sequence of events, miss-spelled text, we are obliged to rectify and correct for free under our wedding film services. Song selection will be requested soon after the event take place, if we don’t hear from you, we will choose what we think is appropriate. Typically we request 4-5 songs to implement into the film.
Any other type of change request such as changing background music, scene cuts, or personalized input from client which is not within our standard editing practice, would be subject to an editor charge (typically between £200 to £400), depending on the amount of work required, where the cost of revision change would be agreed and paid before the revision work takes place
Once revision payment is made, the revised film would be issued within 1month
Any change requests must be sent to us by email, with exact time and description of error, and within 6 weeks of the film being issued to client.
We also do not guarantee every change can be made, but the client would be notified during this process, if this occurs. We also do not issue RAW Video data as we are hired to take that data and edit it accordingly to create a film. We ensure use all available and use-able footage. Please not we create approx 1hr wedding film for small events (100guests approx), and 2hrs for much larger events(300+guests)
Overtime Charges
Once AmarGMedia and Client agree to a service and contract is issued and booked, based on the number of hours to be covered, any hours thereafter that we are requested to stay, would be charged at our nominal overtime charge of £100 per person per hour. This payment would need to be settled on the day, or within 1 week of the event.
Postage & Delivery
Although we post your Blu-ray Discs by recorded delivery, it is your responsibility to make sure you have received/collected your film within 6 months from the wedding day. We do not take any responsibility of your data after that time unless you have informed us in writing by e-mail.
Digital media delivery service - you will be advised the service will last 1 year from the delivery of your wedding film. Once the time period expires, we are no longer responsible for the wedding film on the server. We will send you the Mp4 files via an online link as part of the service, where you will own the digital copy to use at your discretion.
Working Hours
Although we make every effort to be at the venue before the agreed time. In case of any delay due to no fault of our own, i.e. any major traffic accident on motorway, adverse weather condition etc, we would not be able to take responsibility as this is unforeseen circumstances, however, we will en devour to make up the time for the event
Where AmarGMedia has to cancel the event, due to circumstances beyond their control the full amount of the deposit and any further payments received will be returned to the client
We also do not take responsibility of décor set up coverage, if the décor people have not completed their work before the guests enter the venue. It is important the client book a reliable and established company, reputable for their efficiency and time management. This ensures that we can get the shots needed before it is crowded with guests
We require approx 20mins of a clear, fully set area before guests enter
Complaints
In the rare case where you are unhappy or wish to raise a complaint/concern, we will use all reasonable efforts to deal with any complaint promptly and if the issue is justified and we can remedy, we will do so.
All complaints should be raised by the client directly to AmarGMedia in writing within 14 days of the occurrence which gives rise to the complaint. AmarGMedia will consider the complaint and shall provide a response to the client within 14 days of receipt of the complaint.
Communication
It is vital you pass any relevant information to us, before the build up to the big day. We rely on the client to keep us informed on the schedule of events planned, in order for us to know what to expect and how to plan accordingly for capture.
We also request the client provide us with exact times and locations for every part of the day events, as this will reduce any potential confusion and focus more on the work to be carried out
Co-operation work
From time to time, we are hired to work aside another media company operating on behalf of the other partner/family side. As we have no problems with this, the client must be advised that there will not be a controlled environment for capture due to the other company also performing their work, within their operating procedure. We do not accept any responsibility for a non-AGM team members in direct view of our captures, and potentially failing a capture of a critical moment. We cannot control their movements, and this should be acknowledged by both Bride/Groom families
Booking
Bookings are accepted on these terms and conditions only. No condition may be added, omitted or altered unless we have agreed it in writing with you. Any addition omission or alteration that we may agree does not affect any other term or condition. When you pay the deposit, you will be deemed to have read and accepted these terms and conditions.
Payment Conditions
Once a booking has been accepted you must immediately pay the deposit agreed in order to secure the dates and quote with us. Until we have received the deposit, we are under no obligation to carry out any of our obligations.
• Deposit is 50% of total quote
• Remaining balance to be settled before the wedding date
If you cancel this booking: The deposit is none refundable. Any cancellation must be notified to us in writing by email.
In the event of exceeding the times stated there will be an inevitable delay in your media being created.
Damages
In the unlikely event that the assigned photographer/videographer(s) is unable to attend your event due to unforeseen circumstances, AmarGMedia will appoint another suitable photographer/videographer(s) to attend the event on their behalf to undertake the photography/videography to his/her best ability.
Although we will use every reasonable effort to record significant parts of the Event (including any part of the ceremony) the decision as to what is comprised in the recording is in our absolute discretion.
Whilst the photographer/videographer(s) shall endeavor to fulfill the clients’ requirements to record significant parts of the Event, AmarGMedia cannot be held responsible for non-availability of subjects or adverse conditions which may delay the progress of proceedings preventing the coverage of certain specified shots.
We are fully insured with public liability and indemnity. This means our insurance will protect you and ourselves from any major accidents, and can provide compensation due to severe negligence, in any event.
Ownership of the Master Copy and Copyright
The master copy remains our property. Copyright in the master copy is vested in us.
This means that:
- we reserve the right to dispose of the master copy after the client has received a copy of the photo / video(s).
- It is the client responsibility to make copies of the media we send to them, as we will look to dispose of the media 6 months after the event takes place
- we do not accept liability in relation to any loss of and/or damage to the master copy after the client has received a copy of the photo/ video(s).
- We will not be responsible to re-issue the media to the client after the 6-month period
Extras
If you ask us to provide any extra services after you have agreed and deposited for a Booking, these may be subject to additional payments which we will agree with you. Those extra services will, if accepted by us, be carried out on the basis of these terms and conditions
Consents
Please note that it is your responsibility to obtain the consent from the owners of the venue where the event is being held and all other persons involved in the event, such as any person conducting the ceremony, or musicians to record the event before it takes place and to pay any fees charged by them. If you fail to do so, this may mean that we are unable to record the ceremony or the event or release the video to you until that consent (which is required for copyright reasons) has been obtained.
The wedding media should be ready for collection or delivery within 2 -4 months of the wedding date, depending upon workload and time of year. Any delay from customer side in providing us any requested information | communication or any special requirements in editing, which is not within our standard practice of editing, is not taken into account.
Schedule of Events
We will try to agree a schedule | itinerary of contents of the recording with you. Please note that the contents of that schedule may need adjustment on the day according to any unforeseen circumstances.
For events involving Temple or Reception venues, the photographer/videographer(s) movements are sometimes restricted by the priest or pundit, public and general venue regulations: photographing of parts or even all of the ceremony or occasion may be restricted or prohibited, as may the use of artificial lighting. Prime films cannot accept responsibility for limited coverage in such circumstances.
Whilst we do our best to cover all significant events, please understand the venue working environments is non-controlled, un-like studio conditions, where we can control movement, lighting and captures
Whilst we endeavor to use our equipment fully, we cannot be held responsible for non-usage, if event is logistically challenging, limited space or time constraints prevent set up.
Providing parking at the venue is client responsibility. If no allocated area is available for AmarGMedia crew to park and set up, this would cause an inevitable delay which we cannot be responsible for
Photography
All images sent to client will be edited to colour correction and light exposure.
We edit the photography, to a high standard to ensure the images are use-able.
All images are edited in-house and to our own standard practice & procedure
We cannot accept requests to revise photography which deviate from our standard practice and procedure.
Depending on the type of package taken out with AmarGMedia , the client will receive the photography via a download link, or USB. USB can be re-issued at a cost of £50
On occasions, we reserve the right to retouch select images for promotional use.
Videography
The wedding film presented to the client within 3-4 months, and will be deemed as a final version from the editor of AmarGMedia . We do not send out Draft Versions.
If there is any technical errors detected such as camera shake, wrong sequence of events, miss-spelled text, we are obliged to rectify and correct for free under our wedding film services. Song selection will be requested soon after the event take place, if we don’t hear from you, we will choose what we think is appropriate. Typically we request 4-5 songs to implement into the film.
Any other type of change request such as changing background music, scene cuts, or personalized input from client which is not within our standard editing practice, would be subject to an editor charge (typically between £200 to £400), depending on the amount of work required, where the cost of revision change would be agreed and paid before the revision work takes place
Once revision payment is made, the revised film would be issued within 1month
Any change requests must be sent to us by email, with exact time and description of error, and within 6 weeks of the film being issued to client.
We also do not guarantee every change can be made, but the client would be notified during this process, if this occurs. We also do not issue RAW Video data as we are hired to take that data and edit it accordingly to create a film. We ensure use all available and use-able footage. Please not we create approx 1hr wedding film for small events (100guests approx), and 2hrs for much larger events(300+guests)
Overtime Charges
Once AmarGMedia and Client agree to a service and contract is issued and booked, based on the number of hours to be covered, any hours thereafter that we are requested to stay, would be charged at our nominal overtime charge of £100 per person per hour. This payment would need to be settled on the day, or within 1 week of the event.
Postage & Delivery
Although we post your Blu-ray Discs by recorded delivery, it is your responsibility to make sure you have received/collected your film within 6 months from the wedding day. We do not take any responsibility of your data after that time unless you have informed us in writing by e-mail.
Digital media delivery service - you will be advised the service will last 1 year from the delivery of your wedding film. Once the time period expires, we are no longer responsible for the wedding film on the server. We will send you the Mp4 files via an online link as part of the service, where you will own the digital copy to use at your discretion.
Working Hours
Although we make every effort to be at the venue before the agreed time. In case of any delay due to no fault of our own, i.e. any major traffic accident on motorway, adverse weather condition etc, we would not be able to take responsibility as this is unforeseen circumstances, however, we will en devour to make up the time for the event
Where AmarGMedia has to cancel the event, due to circumstances beyond their control the full amount of the deposit and any further payments received will be returned to the client
We also do not take responsibility of décor set up coverage, if the décor people have not completed their work before the guests enter the venue. It is important the client book a reliable and established company, reputable for their efficiency and time management. This ensures that we can get the shots needed before it is crowded with guests
We require approx 20mins of a clear, fully set area before guests enter
Complaints
In the rare case where you are unhappy or wish to raise a complaint/concern, we will use all reasonable efforts to deal with any complaint promptly and if the issue is justified and we can remedy, we will do so.
All complaints should be raised by the client directly to AmarGMedia in writing within 14 days of the occurrence which gives rise to the complaint. AmarGMedia will consider the complaint and shall provide a response to the client within 14 days of receipt of the complaint.
Communication
It is vital you pass any relevant information to us, before the build up to the big day. We rely on the client to keep us informed on the schedule of events planned, in order for us to know what to expect and how to plan accordingly for capture.
We also request the client provide us with exact times and locations for every part of the day events, as this will reduce any potential confusion and focus more on the work to be carried out
Co-operation work
From time to time, we are hired to work aside another media company operating on behalf of the other partner/family side. As we have no problems with this, the client must be advised that there will not be a controlled environment for capture due to the other company also performing their work, within their operating procedure. We do not accept any responsibility for a non-AGM team members in direct view of our captures, and potentially failing a capture of a critical moment. We cannot control their movements, and this should be acknowledged by both Bride/Groom families
Asian Wedding Photographer London - Based in Burnham, Berkshire
